Contact Us

Our team is here to offer considered guidance and quiet support, whenever you need it. Whether it's a question about sizing, your order or a return, we'll get you sorted quickly.

Get in Touch

Email: support@elmarebay.com
Response time: within 24 hours
Customer service hours: Monday to Friday | replies within 24 hours
Saturday and Sunday: Closed

Your Order

Once your order ships, you'll receive a tracking link by email. You can follow your delivery at any time via our tracking link in your shipping confirmation email.

Writing about an existing order? Include your order number and we'll come back to you faster.

Returns & Sizing

You have 30 days from delivery to return your items, see our Return & Refund Policy for how to start a return. Unsure about your size? Check the Size Guide or simply email us; we're happy to advise.

Business Info

Store name: Elmare Bay
Company name: Boydsign
Company number: 82413843
Company Address: Zandkamp 159, Hoogland, Utrecht, 3828GK, NL
Email: support@elmarebay.com

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday, we reply within 24 hours
Saturday and Sunday: Closed